DELIVERY

How long will my order take to get to me?

Orders are processed mornings and afternoons on business days. 

    Vape Bandit ships our packages with NZ Couriers (NZ) and DHL (AUS). We have found these companies to be the most cost effective and efficient.

    NZ Couriers aims for overnight delivery. DHL aims for 1-2 day delivery. Orders will not be shipped on weekdays or public holidays.

    If you have a problem with your item arriving, but you can see the tracking details as being active, we recommend you contact NZ Couriers, Courier It or DHL with the tracking number you have been sent. They work independently from us, so we can not control their service (even though we would like to!) However please get in touch if your parcel does not arrive and we will organise a refund or replacement.

    How much does shipping cost? 
    New Zealand

    For orders under $25, shipping is $4 (non-rural) and $7 (rural). For orders over $25, shipping is free. 

    Australia

    We offer a tracked courier service with DHL throughout Australia for $15.

    My delivery is taking ages to arrive

    Please remember that once the packages have left Vape Bandit, all control over delivery times is held with couriers and we do not accept any liability for costs associated with delivery delays.

    Keeping track of the package and following up with the courier company regarding delays or redeliveries are in the hands of the customer. Unfortunately we get a lot of orders and do not have the time to check up on the courier companies delivery of each and every package.

    If your item is missing, please flick us an email at office@ovg.co.nz and we will either get this sorted, or offer you a refund / replacement.

    RETURNS

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

    Refunds

    To be eligible for a refund, your item must be unused, in the same condition that you received it and in the original packaging. If you would like to receive a refund for your unused product, send us an email at office@ovg.co.nz. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

    Exchanges

    We only replace items if they are unused, defective or damaged. If you would like to exchange your unused product for a same priced item, or believe your product is damaged or defective, send us an email at office@ovg.co.nz. If the product is damaged due to poor customer care, we reserve the right to reject the exchange. If the product is damaged due to a quality issue, we will refund you the shipping cost and send a replacement free of charge.

    Shipping your items back

    To return your product, you should mail your product to: Vape Bandit, Unit B5, 1066 Great South Road, Mt Wellington, Auckland, 1060

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless otherwise stated.

    Depending on where you live, the time it may take for your product to reach us may vary. You should consider using a trackable shipping service or purchasing shipping insurance, or we can’t guarantee that we will receive your returned item.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at office@ovg.co.nz.

    Sale items

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.